Shipping policy
Where is my item being shipped from?
In order to provide the largest range and the most comprehensive delivery in multiple states across Australia including Queensland, New South Wales, South Australia and Victoria.
All products from our collections are shipped from our warehouse located in Perth, Australia and we use multiple couriers.
When will my item be dispatched?
Orders are dispatched each weekday from our warehouses in Australia. We are fast and effficient, about 95% of our products ship in 48 hours after cleared payments.
How long will it take to get to me?
The estimated delivery time frames are:
- For customers in VIC, approximately 3 - 5 working days;
- For customers in NSW, SA, ACT, approximately 4 - 8 working days;
- For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
NOTE:
- Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
- We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Delivery to regional and remote areas can take a little longer, however usually no longer than 12 business days.
Who is it being shipped with?
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address. Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
These include:
|
Carrier |
Website |
Phone Number |
|
Australia Post |
13 76 78 |
|
|
Aramex (Fastway) |
1300 327 892 |
|
|
Allied Express |
13 13 73 |
|
|
Hunter Express |
13 22 52 |
|
|
Toll Group |
https://www.mytoll.com/ | 1300 865 547 |
What day/time will it be delivered?
Unfortunately, we can't give you an exact day and time your order will arrive as this will be determined by the courier's transit times and trucking schedules.
Will I get a tracking number?
Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website.
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your tracking number, please contact our customer service team via contact form.
Can I leave a note for the courier?
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
Can the courier call me before delivery?
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.
Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
What if no one is home to receive my order?
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Can you deliver to my postcode?
Most items on Embodium can be shipped to most areas of Australia. Please provide a physical address, we are sorry for any inconveniences our couriers cannot deliver to PO Box.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Can I pickup my order from your warehouse?
If You're Located in Perth please use the box contact us to discuss.